Kramer Micro Repair

Kramer Micro Repair Warranty Terms
For SID Units sold as replacements and ACC Units sold as replacements

For SID units ("the unit(s)") sold from this website at kramermicrorepair.com/sidsforsale.html and kramermicrorepair.com/accsforsale.html and the reproduced purchase points at kramermicrorepair.com/purchase.html as well as on eBay as "actual SID for sale not a repair or exchange service" the warranty shall be a "lifetime warranty on 100% of the pixels."  Should the unit lose any of its pixels or not display properly for any reason it may be returned for repair or replacement.   It will be repaired or replaced at Kramer Micro Repair's discretion. 

It must be returned in its original condition.  Any opening of or attempted repair of the unit by the customer voids this warranty.  Any damage to the unit shall be the responsibility of the customer.  Anything other than its intended use shall be considered damage and will void this warranty. 

The customer is responsible for all costs incurred in shipping the unit back to Kramer Micro Repair.  Kramer Micro Repair will not accept in-person drop offs of returned units, it must be shipped by a reputable carrier.  Any damage incurred during shipment from the customer to Kramer Micro Repair shall be the responsibility of the customer and will void this warranty.  Kramer Micro Repair shall be responsible for the condition of the unit during original shipment to the customer and any subsequent shipments after warranty repair.  After 90 days from the original receipt by the customer of the unit the customer shall be responsible for the the return shipping costs of any repaired or replacement units under warranty.  This cost shall be $15 for USPS Priority Mail inside the United States, $35 for USPS Express Mail inside the United States, $35 for USPS Priority Mail anywhere outside the United States, and $55 for USPS Express mail anywhere outside the United States.  These charges must be paid by credit card through PayPal or by check from a US Bank denominated in US funds.  These charges must be paid before warranty repairs or replacements are performed.

This warranty applies only to Kramer Micro Repair and to the original purchaser of the product.  It shall not be transferable to any subsequent owner of the car or the part in question.  Please allow up to two weeks for processing of returned units before repaired units or replacement units are shipped out.  We suggest obtaining a tracking number and purchasing insurance for parts shipped to Kramer Micro Repair.

For SID Units Repaired and Exchanged and eBay Auctions "SID Repair Service" and "SID Exchange Service" and all Saabpod Services and all SIDs purchased as replacements made before September 1st, 2011

Kramer Micro Repair (KMR) offers a Ninety (90) Day Limited Warranty (warranty) on all the parts we sell. This warranty covers both the materials and labor on all parts. The warranty period begins when the part is received by the customer, as determined by USPS shipping confirmation where applicable. Should a defect be found within this time period, we will either re-repair the part, replace the part, or refund the purchase price less shipping costs at our discretion. We may require a defective part to be returned before replacing it. Buyers are responsible for the cost of returning parts. Should a buyer wish to return for a refund a part that is not defective, they may do so within 14 days, but shipping costs and a 15% restocking fee will be deducted from the original payment amount and not refunded.

The warranty period begins when the part is received by the Customer, as determined by the USPS shipping confirmation, where applicable. Customer is responsible for making all warranty claims to KMR prior to the expiration of the warranty period. Customer's sole remedy, and KMR's sole responsibility for a covered warranty defect, shall be for KMR, at its sole discretion, to either replace or repair the product. KMR may, in its sole discretion, chose to issue a refund for the product rather than repair or replace it. Right of KMR to refund purchase in lieu of repair or replacement shall in no way be construed as a right of customer to demand repayment.  At KMR's discretion, if a customer prefers a refund for a defective part when KMR prefer's re-repair or replacement, a refund may be offered, but a 15% restocking fee for the returned part may apply.  This in no way constitutes a guarantee or promise of a refund.

KMR offers a LIFETIME warranty on repair services we perform.  This includes the repair service performed on exchange units sent out.  During the first 90 Days after repair, we will re-repair and return at our cost any parts that fail after repair.  After the first 90 days, we will re-repair and return any parts that fail after repair and charge $15 for return shipping per part.  If a part fails after repair within  the first 90 days and is not re-repairable, we will credit the repair costs less shipping charges towards the purchase of a replacement. 

Saab Information Displays SOLD, not REPAIRED, may also be returned for re-repair after 90 days with only the $15 shipping charge applying.  If a part fails after 90 days, credit toward a replacement will be offered by KMR, but no refund is available.

Any part sold as an "Exchange" will be deemed a completed sale without opportunity for core deposit return or deposit refund if the exchange unit is not received by Kramer Micro Repair within 180 days of the delivery to the customer of the sold part by Kramer Micro Repair.

A part is deemed as "failed" only if and when the display becomes unreadable, or fails to display at all.  A display missing only segments of pixels that do not prevent interpretation of the information on the screen has not failed.  A display missing 2 or fewer time digits has not failed.

No warranty is included on repair parts when an individual or company other than KMR has attempted to repair the part before it is sent to us. We may be able to repair parts others have attemped to repair previously, but no refund is offered if the unit is unrepairable because of the labor and materials invested in the repair process.  A credit of $35.00 for SIDs and $55.00 for ACCs towards the purchase of a replacement part will be given to SID or ACC repair customers whose parts we are not able to repair for this reason.  The credit may not be used for anything sold on eBay, only full price replacements sold through this website.

Any dismantling, repair attempt, or use for other than the intended purpose of a part purchased from or repaired by Kramer Micro Repair immediately voids whatever is left of the warranty.

These warranty terms as well as the product descriptions on other website pages and eBay constitute a completely integrated contract and no other discussions or discourse has any bearing on this final agreement.